Privacy and Cookie Policy

Effective Date: October 26, 2026 · Last Updated: October 26, 2026

DataNebula Intelligence Inc.

Welcome to the Trenz application (hereinafter referred to as the "App" or "Trenz") provided by DataNebula Intelligence Inc., a Delaware corporation. This Privacy Policy is designed to clearly and transparently explain how we collect, use, protect, and share your personal information. We understand the importance of privacy and are committed to protecting your personal data. By using the Trenz App, you acknowledge that you have read and agree to the terms of this Privacy Policy. If you do not agree with this policy, please discontinue using our App.

1. Information We Collect

We may collect the following types of information:

1.1 Information You Provide

  • Account Information: Name, email address, phone number, etc. that you provide when registering or using our services.
  • Transaction Information: Purchase records, billing information, etc.
  • User Content: Content you post, upload, or share within the App.
  • Communications: Messages you send us, such as support requests.

1.2 Information Collected Automatically

  • Device Information: Device type, operating system, browser type, unique device identifiers (such as Apple IDFA).
  • Usage Data: How you use our App, including browsing activity, feature usage, and interaction data.
  • Location Data: We collect location information only when you grant permission.
  • Cookies and Similar Technologies: We use cookies and similar technologies to collect information and improve user experience.

1.3 Information from Connected Third-Party Platforms

  • If you choose to connect a third-party account (such as a Google Ads, Meta, TikTok, or Amazon account), we receive the data you authorize through that platform's official authorization flow, as described in the platform-specific sections below.

2. How We Use Your Information

We use the collected information to:

  • Provide, maintain, and improve our App and services.
  • Provide the features you request, including analytics, reporting, content tools, and advertising management for accounts you connect.
  • Process transactions and send related notifications.
  • Respond to your comments, questions, and requests.
  • Analyze usage trends and optimize user experience.
  • Detect, investigate, and prevent fraudulent activities.
  • Send product updates and marketing information (which you can opt out of at any time).
  • Comply with legal obligations.

3. Information Sharing and Disclosure

We do not sell your personal information, and we do not sell data obtained from connected platforms. We may share your information in the following circumstances:

  • Service Providers: With third parties who help us deliver services (such as cloud hosting, data storage, payment processing, data analysis, email delivery), who are bound by confidentiality obligations.
  • Compliance and Legal Requirements: When required by law or to protect our rights.
  • Business Transfers: If Trenz is involved in a merger, acquisition, or asset sale, your information may be transferred.
  • With Your Consent: We may share information with others with your explicit consent or at your direction.

4. Data Security

  • We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, use, or disclosure, including encryption in transit (TLS), least-privilege access controls, and secure storage of access tokens and credentials. However, no method of electronic transmission or storage is 100% secure.

5. Your Privacy Choices and Rights

Depending on your location, you may have the following rights under applicable law:

  • Right to Access: View the personal information we hold about you.
  • Right to Rectification: Update or correct your personal information.
  • Right to Erasure: Request deletion of your personal information.
  • Right to Object: Object to or restrict our processing of your personal information.
  • Right to Data Portability: Receive a portable copy of the personal information you provided to us.
  • Right to Withdraw Consent: Including by disconnecting a connected platform account.

To exercise these rights, please email it@trenz.ai. We may need to verify your identity before acting on a request.

5.1 Opt-Out Options

  • Push Notifications: You can adjust notification preferences in your device settings at any time.
  • Marketing Emails: Every marketing email contains an unsubscribe link.
  • Ad Tracking: You can limit ad tracking in your device settings (for iOS devices: Settings > Privacy > Tracking).

6. Children's Privacy

  • Our App is not directed to children under 13. We do not knowingly collect personal information from children under 13. If you discover that we may have collected information from a child, please contact us immediately and we will delete it.

7. International Data Transfers

  • We may process and store your information in the United States and other countries where we or our service providers operate. These countries may have data protection laws that differ from those in your country of residence.

8. Third-Party Links and Services

  • Our App may contain links to or integrations with third-party websites or services. We are not responsible for the privacy practices of these third parties and recommend that you review their privacy policies.

9. Meta Platform Data (Facebook and Instagram)

This section applies if you connect a Meta business account, Facebook Page, Instagram account, or ad account to Trenz using Facebook Login and the Meta Marketing API.

9.1 Permissions We Request

  • ads_read: to read ad account data and advertising performance reports.
  • ads_management: to create, edit, pause, and manage campaigns, ad sets, ads, and creatives in ad accounts you authorize.
  • business_management: to read the business portfolios and business assets (such as ad accounts, Pages, and Instagram accounts) you choose to connect.

9.2 What We Collect

  • The access token issued by Meta and the Meta user ID associated with the authorization.
  • Business portfolio, ad account, Page, and Instagram account identifiers and names.
  • Campaign, ad set, ad, and creative information (such as names, settings, status, budgets, schedules, and ad creative content).
  • Advertising performance insights (such as impressions, reach, clicks, spend, and conversion metrics).

9.3 How We Use It

  • Showing and analyzing your advertising performance in reports and dashboards.
  • Creating and managing campaigns, ads, and creatives when you or your authorized team members initiate those actions in Trenz.
  • Letting you select and organize the business assets you want to manage in Trenz.
  • We use Meta data only to provide the Service to you. We do not sell, license, or rent Meta data, and we do not use it to build profiles of individuals or for any purpose prohibited by Meta's Platform Terms and Developer Policies.

9.4 Sharing, Security, and Retention

  • Sharing: we do not share Meta data with third parties except service providers that host or process data on our behalf under confidentiality obligations, when required by law, or at your direction.
  • Security: Meta data is transmitted over encrypted connections (TLS). Access tokens are stored securely, are never shown to other users, and access to Meta data is limited to the systems and personnel that need it to operate the Service.
  • Retention: we keep Meta data only while your connection is active and as needed to provide the Service. When you disconnect, delete your account, or send us a verified deletion request, we stop accessing your Meta data and delete the Meta data we store within 30 days, except where we must retain it to comply with law. Residual backup copies are overwritten as described under Data Retention.

9.5 Disconnecting and Deletion

  • Remove Trenz's access at any time in Facebook: Settings & privacy > Settings > Business integrations, select Trenz, and click Remove.
  • To ask us to delete data we have already stored, follow the instructions at https://trenz.ai/data-deletion or email it@trenz.ai.

10. Google Ads Data (Google Ads API)

This section applies if you connect a Google Ads account, or a Google Ads manager account you control, to Trenz. Trenz accesses Google Ads data through the Google Ads API only after you sign in with Google and authorize access through Google's OAuth consent screen, and only for the accounts you choose to connect.

10.1 What We Access

  • The OAuth tokens issued by Google for your authorization, and the customer IDs and names of the Google Ads accounts you choose to connect.
  • Account, campaign, ad group, ad, and keyword settings (such as names, status, budgets, bidding strategies, targeting, keywords, ad text, and assets).
  • Performance reports (such as impressions, clicks, cost, conversions, and conversion value).
  • Conversion data, only if you choose to upload it to Google Ads through Trenz.

10.2 How We Use It

  • To create, manage, and report on your own Google Ads campaigns, only when you or your authorized team members initiate those actions in Trenz.
  • To show your Google Ads performance in Trenz reports and dashboards.
  • We use Google user data only to provide the user-facing features you use in the Service.

10.3 What We Do Not Do

  • We do not sell, rent, or trade Google Ads data or any other Google user data.
  • We do not use Google user data to build advertising profiles or for ad targeting, other than managing your own campaigns at your direction.
  • We do not use Google user data to develop, improve, or train generalized artificial intelligence or machine learning models.
  • We do not show one customer's Google Ads data to any other customer.

10.4 Sharing, Security, and Retention

  • Sharing: we do not share Google user data with third parties except service providers that host or process data on our behalf under confidentiality obligations, when required by law, or at your direction.
  • Security: Google user data is transmitted over encrypted connections (TLS). OAuth tokens are stored securely, are never shown to other users, and access to Google user data is limited to the systems and personnel that need it to operate the Service.
  • Retention: we keep Google Ads data only while your connection is active and as needed to provide the Service. When you disconnect, delete your account, or send us a verified deletion request, we stop accessing your Google Ads data and delete the Google Ads data we store within 30 days, except where we must retain it to comply with law. Residual backup copies are overwritten as described under Data Retention.

10.5 Revoking Access and Deletion

10.6 Google API Services User Data Policy (Limited Use)

11. Amazon Selling Partner API Data

This section applies if you connect your Amazon seller account to Trenz through the Amazon Selling Partner API (SP-API).

  • What We Collect and Why: With your explicit authorization through Amazon's official consent flow, we access your store profile and marketplaces, your product listings (titles, images, prices), and your order reports. We use this data solely to provide features for your own store: product selection, off-site campaign setup, and sales attribution.
  • Scope: We only access data for seller accounts that explicitly authorize our application, and only within the authorized scope. We do not scrape, aggregate, or purchase Amazon marketplace data from any other source.
  • Storage and Security: Amazon data is transmitted over encrypted connections (TLS) and stored with industry-standard safeguards. Access credentials are stored securely and are never exposed to other users or third parties.
  • Access Control: Access to Amazon data is limited to the systems and personnel that need it to operate the service, following the principle of least privilege.
  • Retention, Deletion, and Revocation: You can revoke authorization at any time through Amazon's authorization management page (Seller Central > Apps and Services > Manage Your Apps). After revocation, we no longer access your Amazon data. Upon your deletion request or account deletion, we delete the associated Amazon data, except where retention is required by law.
  • No Sale of Amazon Data: We do not sell, rent, or trade Amazon data, and we do not use it to build or sell market intelligence products.
  • Third-Party Sharing: We do not share Amazon data with third parties, except infrastructure service providers bound by confidentiality obligations (such as cloud hosting), or when required by law.
  • Questions about Amazon data: contact us using the information in the "Contact Us" section below.

12. Data Retention

  • Account information and associated personal data are deleted or de-identified within 90 days after account deletion or a verified deletion request, unless a longer period is required for legal, security, fraud-prevention, or dispute-resolution purposes. Data from connected platforms is handled as described in the platform-specific sections above.
  • User content is removed from our active systems within 90 days after you delete it or delete your account.
  • Usage, operational, and security logs are retained for up to 180 days, unless a longer period is required for an incident investigation or by law.
  • Backup copies may remain for up to 180 days before they are overwritten or deleted.
  • Transaction and billing records are retained as required by applicable law.

13. Policy Updates

  • We may update this Privacy Policy from time to time. We will post the updated version on this page and change the "Last Updated" date, and significant changes will be communicated through in-app notifications or email. Continued use of our App constitutes acceptance of the updated policy.

14. Contact Us

If you have any questions, suggestions, complaints, or data requests, please contact us:

  • Email: it@trenz.ai
  • Company Name: DataNebula Intelligence Inc.
  • Mailing Address: 324 Alviso Terrace, Sunnyvale, CA 94085, United States
  • Phone: +1 650 267 9477