Terms of Service

1. The Service

• Trenz is a social commerce and marketing platform that helps businesses research products and markets, analyze content and creators, schedule and publish content, and manage and analyze advertising on platforms they connect. We may add, change, or remove features over time.

2. Eligibility and Accounts

• You must be at least 18 years old (or the age of majority where you live) and able to form a binding contract to use the Service. The Service is intended for business use.
• You must provide accurate, current, and complete registration information and keep it up to date.
• You are responsible for keeping your login credentials confidential and for all activity under your account. Notify us promptly at it@trenz.ai if you suspect unauthorized use.
• You may not share, sell, or transfer your account without our written permission.

3. Connected Third-Party Platforms

The Service lets you connect accounts on third-party platforms, such as Meta (Facebook and Instagram), TikTok, and Amazon.

• Authorization. When you connect an account, you authorize us to access and use the data and perform the actions permitted by the scopes you grant (for Meta, this may include ads_read, ads_management, and business_management), solely to provide the Service to you. You represent that you have the right to grant this access for each account and business asset you connect.
• Actions on your instructions. We create, edit, pause, or delete campaigns, ads, posts, or other items on a connected platform only when you or your authorized team members initiate those actions in the Service. You are responsible for reviewing and approving your content, targeting, budgets, and schedules.
• Platform terms. Your use of each connected platform remains subject to that platform's own terms and policies (for Meta, including the Meta Terms of Service, Commercial Terms, and Advertising Standards). You are responsible for complying with them.
• Advertising spend. Advertising charges are billed by the advertising platform to your ad account's payment method. You are responsible for all ad spend in your ad accounts, including spend from campaigns you create or modify through the Service.
• Availability. Third-party platforms may change or limit their APIs or revoke access at any time. We are not responsible for third-party platforms or for interruptions caused by them.
• Disconnecting. You can disconnect a platform at any time (for Meta: Facebook Settings & privacy > Settings > Business integrations > Trenz > Remove). See https://trenz.ai/data-deletion for how to request deletion of stored data.

4. Acceptable Use

You agree not to:

• Use the Service for any unlawful, infringing, deceptive, or fraudulent purpose, or to run ads or publish content that violates applicable law or platform policies.
• Access accounts, business assets, or data you are not authorized to use.
• Interfere with or disrupt the Service, or attempt to gain unauthorized access to it or its systems.
• Reverse engineer, decompile, or attempt to extract the source code of the Service, except where the law expressly permits it.
• Copy, resell, sublicense, or redistribute the Service or its data or reports, or "mirror" data on another server, without our written permission.
• Use automated means to access the Service other than through interfaces we provide.
• Remove copyright or other proprietary notices.

5. Your Content and Data

• You keep all rights to the content and data you upload or connect ("Your Content").
• You grant us a limited, non-exclusive, worldwide license to host, process, transmit, and display Your Content only as needed to provide, secure, and improve the Service for you and as described in our Privacy Policy.
• You represent that you have all rights needed to provide Your Content and to have it used as described in these Terms.
• Our handling of personal information, including data from connected platforms, is described in our Privacy Policy.

6. Fees

• Some features require a paid subscription. Prices, billing periods, and plan features are shown at the time of purchase. You agree to pay all applicable fees and taxes for the plan you choose. Unless stated otherwise at purchase, subscriptions renew automatically until cancelled.

7. Intellectual Property

• The Service, including its software, design, text, graphics, reports, and trademarks, is owned by DataNebula Intelligence Inc. or its licensors and is protected by intellectual property laws. Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to use the Service for your internal business purposes.

8. Disclaimers

• THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE." TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. We do not guarantee that the Service will be uninterrupted or error-free, that data, analytics, or recommendations will be accurate or complete, or that any advertising or content will achieve particular results.

9. Limitation of Liability

• TO THE MAXIMUM EXTENT PERMITTED BY LAW, DATANEBULA INTELLIGENCE INC. WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL, OR FOR ADVERTISING SPEND, ARISING OUT OF OR RELATED TO THE SERVICE. OUR TOTAL LIABILITY FOR ALL CLAIMS RELATED TO THE SERVICE WILL NOT EXCEED THE AMOUNT YOU PAID US FOR THE SERVICE IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM.

10. Indemnification

• You agree to indemnify and hold harmless DataNebula Intelligence Inc. and its officers, employees, and agents from claims, damages, and costs (including reasonable attorneys' fees) arising from Your Content, your ads, your use of the Service, or your violation of these Terms, applicable law, or third-party platform terms.

11. Suspension and Termination

• You may stop using the Service and delete your account at any time. We may suspend or terminate your access if you violate these Terms, if required by law, or if needed to protect the Service, our users, or third-party platforms. On termination, your right to use the Service ends, and we handle your data as described in our Privacy Policy. Sections that by their nature should survive termination will survive.

12. Governing Law

• These Terms are governed by the laws of the State of Delaware, United States, without regard to its conflict-of-laws rules.

13. Changes to These Terms

• We may update these Terms from time to time. We will post the updated Terms on this page and change the "Last Updated" date, and we will notify you of material changes by email or in the Service. Your continued use of the Service after changes take effect means you accept the updated Terms.

14. General

• These Terms, together with our Privacy Policy and any order terms you accept, are the entire agreement between you and us about the Service. If any provision is found unenforceable, the rest remains in effect. Our failure to enforce a provision is not a waiver. You may not assign these Terms without our consent.

15. Contact

• Email: it@trenz.ai
• Company Name: DataNebula Intelligence Inc.
• Mailing Address: 324 Alviso Terrace, Sunnyvale, CA 94085, United States
• Phone: +1 650 267 9477