Temu App in 2025: How to Order, Earn, and Get Support Fast

The Temu app is everywhere right now and if you’ve seen those crazy-cheap hauls on TikTok or Instagram, you probably get why. It’s become the go-to shopping app for everything from outfits and electronics to skincare tools and kitchen finds. But beyond the hype, how does it actually work? How do you place an order, reach customer service if something goes wrong, or even earn money through their referral program?

This guide breaks down everything you need to know about using the Temu app in 2025 and how tools like Trenz can help you track trending Temu products.

Temu Orders: How to Place One Without Getting Confused

Placing Temu orders is actually pretty simple. The app is designed for fast, low-friction checkout even if you’re a first-timer. Most deliveries arrive in about 7 to 15 days, but timing can vary based on where you live and what you order. Some items ship faster, others slower. Temu shows an estimate during checkout.

Follow this simple guide: 

1. Search or Browse: Use the home feed, category tabs, or filters to narrow down what you need.
2. Add to Cart: Pick your size, color, or quantity and toss it in.
3. Apply Coupons: Temu often auto-applies the best coupon for your cart, but you can also spin for bonuses.
4. Checkout & Track: Pay securely, then track everything under the “Your Orders” tab.

Many shoppers now use Trenz to see which Temu items are trending across TikTok and Instagram before they go viral in-app. That means smarter buys and less post-purchase regret.

Temu Affiliate Program: How to Earn Money by Referring People

Beyond shopping, the Temu app also offers ways to earn. The Temu affiliate program allows users to promote products and earn commissions from successful referrals. If you are a casual sharer or a full-time creator, there’s opportunity here.

Here’s how it works: 

You share a custom referral link with friends or followers. When they download the app and make a purchase using your link, you earn a commission sometimes up to 20% per sale.

Temu Customer Service: Getting Support When You Need It

Fast shipping is great until something goes wrong. Luckily, Temu customer service has become more responsive in 2025, offering multiple ways to resolve issues inside the app.

Here’s how to get help quickly:

• Go to “You” > “Support Center” in the app
• Browse FAQs or use the chatbot for common questions
• Request a refund, track lost items, or update payment issues
• Live chat support is available for urgent concerns

If you’re managing multiple orders or issues at once, Trenz order tracking dashboards currently used for TikTok Shops can also be applied to track customer reviews and identify delivery issues that might affect your product choices.

Shein vs Temu: Which App Should You Use?

If you’ve ever wondered which is better, Shein or Temu you’re not alone. Both are big players in budget-friendly shopping, but they serve slightly different vibes. Take a look at the breakdown of how they compare:

Feature	Temu	Shein
Focus	General products & home goods	Fashion-first, lifestyle items
Pricing	Often lower with bulk offers	Low, but slightly marked up
Delivery Speed	Slower, but improving	Generally faster
App Experience	Coupon-heavy	More brand-partner focused

What’s interesting is how both apps trend on social media. Trenz users often compare Shein vs Temu by analyzing what’s going viral on TikTok, giving creators and resellers a leg up on product timing and promotion.

Conclusion

If you’re a content creator or seller, keeping an eye on Temu trends can help you stay ahead. That’s where tools like Trenz come in.

Trenz helps creators spot what’s trending on TikTok from viral videos to product-based content that’s pulling in views and affiliate earnings.

With Trenz, you can find which Temu products are going viral, see what top creators are promoting and also plan content with AI tools that generate scripts, edit videos, and optimize your TikTok strategy

FAQs 

1. Q: Is the Temu app safe to use?
   A: Yes, and buyer protection features are built in. Use Trenz to check product ratings before buying.
2. Q: How do I track my Temu order?
   A: Use the ‘Orders’ tab in the app. For trending items, Trenz helps you track reviews and delivery feedback.
3. Q: Can I really earn money with Temu’s affiliate program?
   A: Yes, and many creators increase their earnings by using Trenz to find the best-performing products to promote.
4. Q: What if my order goes wrong?
   A: Temu customer service is fast. You can chat in-app or browse support topics.
5. 5. Q: Is Temu better than Shein?
6. A: Depends on what you’re shopping for. Trenz helps you compare top products across both apps.